Cloud Qualifications

(In progress) – Microsoft Azure Administrator

Microsoft Certified: Azure Fundamentals
Issuing authority Microsoft – Jun 2020 – Certificate

Professional Cloud Service Manager
Issuing authority Cloud Credential Council – Oct 2018

AZURE202x: Microsoft Azure Virtual Machines
Issuing authority Microsoft – Jun 2018

AZURE215x: Microsoft Professional Orientation: Cloud Administration
Issuing authority Microsoft – Jun 2018

Security Qualifications

The Open University – Introduction to cyber security
Issuing authority The OU – Apr 2022 certificate

CompTIA – Security Analytics Professional CSAP
Issuing authority CompTIA – Jul 2021 certificate

CompTIA – CySA+
Issuing authority CompTIA – Jul 2021 certificate

CompTIA – Security+
Issuing authority CompTIA – Dec 2020 certificate

NCFE – Level 3 – IT Security for Users
Issuing authority – NCFE Oct 2020 certificate

Common Vulnerability Scoring System (CVSS)
Issuing authority – FIRST Oct 2020 certificate

Open-source intelligence (OSINT) Mini-Course
Issuing authority – OSINT-I1 Aug 2020 certificate

Cisco Cyber Security Essentials
Issuing authority – Cisco Networking Academy – Aug 2020 – Certification

Certified Network Security Specialist
Issuing authority International Cyber Security Institute – Aug 2020 – Certification

Certified SonicWALL Security Administrator (CSSA)
Issuing authority Dell SonicWALL – Mar 2013

Cisco Introduction to Cybersecurity
Issuing authority Cisco Networking Academy – Jul 2020 – Certification

(In progress) – Certified Ethical Hacker CEH

Virtualisation Qualifications

VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV)
Issuing authority VMware – Oct 2013

VMware Certified Associate – Workforce Mobility
Issuing authority VMware – Oct 2013

Server & Client Qualifications

NDG Linux Unhatched (Linux Basics)
Issuing authority – Cisco Networking Academy Oct 2020 certificate

Leadership & other Qualifications

Diploma in Digital Marketing
Issuing authority Shaw Academy – Nov 2016

Lean Organisation Management Techniques
Issuing authority NCFE – Sep 2015

ITIL® Foundation Certificate in IT Service Management
Issuing authority BCS, The Chartered Institute for IT – May 2015

Team Leading Knowledge Certificate Level 2‏
Issuing authority NCFE – Jun 2014

Six Sigma White Belt
Issuing authority Aveta Business Institute – Oct 2013

Prince2 Foundation
Issuing authority APMG-International – Mar 2012

Work experience

Security Analyst
Sep 2020 – Present

  • Vulnerability assessment and remediation/mitigation support.
  • Project/Architecture security assessments to ensuring compliance.
  • Conduct penetration tests and red team exercises.
  • Security team mentor and trainer for Junior Analysts
  • Cloud security assessments
  • 3rd Party security assessments and contract review.

Head of IT
Apr 2019 – Sep 2020

  • Develop an IT strategy which identifies the future direction of the use of technology within the organisation to drive efficiencies.
  • To provide expert knowledge, experience and an innovative approach to support and develop the IT strategy
  • To identify solutions and opportunities to improve organisational performance.
  • To plan and deliver IT projects, both technical and applications, within the agreed budget and timescales.
  • Be a champion of change, optimising current IT solutions whilst promoting innovative solutions to operational challenges
  • Procure, negotiate, manage and monitor contracts for IT services provided by third parties ensuring effective service delivery in line with agreed contracts and service level agreements.
  • Manage the relationships with external agencies and suppliers, ensuring that contracts and service levels are negotiated in line with strategic aims and financial constraints.
  • To manage the day to day operations of the IT systems ensuring that planning, end-user impact, training and quality management are managed effectively.
  • Ensure that all systems are secure, stable and robust
  • Ensure that deadlines, budgets and services levels are met.
  • Contribute to the development, implementation and review of business plans, policies and procedures

Infrastructure and Cloud Manager (Azure)
Jul 2018 – Apr 2019

  • IAAS and PAAS (Azure) support and solution design for customers
  • Application support, release management and transition
  • Set and manage SLA’s and performance indicators for our core business service
  • Agile development methodologies (Scrum)
  • Defining the department’s strategy and aligning our services with architecture road maps.

IT Vendor Manager
Mar 2018 – Aug 2018

  • Management of a £50m framework and 8 partners
  • Create and manage new partner framework process
  • Set and manage vendors SLA and performance KPI’s
  • Support projects and IT teams on their technical deliverable, acceptance criteria and commercial models for work packages and services from our partners.
  • Defining the departments strategy and working with other I.T. departments to align our services with enterprise road maps.
  • A member of the architecture review board, assessing solutions and their alignment to the overall IT strategy.

Infrastructure Solution Manager
Dec 2016 – Mar 2018

  • Formulation of a new department to focus on large infrastructure projects and implementation design. Within 6 months of setting up the team, we achieved the Gold Level BPM (Business Process Management) award.
  • Responsible for the design and planning of large-scale infrastructure projects (Networks, Storage, Security, Cloud, Client and Compute), as well as significant technical changes.
  • Ownership of IT Infrastructure investment plan and budget.
  • Influencing technology solutions to meet business needs while keeping to architectural principles, roadmaps and the implementation of a stable service.
  • Managing vendors and partners.
  • Handle escalations from around the business and implement changes to address process issues and improve service quality.
  • Project sponsorship and infrastructure program leadership

Skills: – Business Process Management, Project leadership, infrastructure solution design, team leadership, IT management, problem management, vendor/partner management, architecture, technical leadership, the transition of service, budget and finance management.

Technologies: – Windows Server 2008/2012/2016, active directory, Azure (Cloud and Stack), VMware, Network (WAN, LAN, WIFI and Mobile), enterprise storage solutions, clients Win7/Win10/Citrix, security solutions. see less

Server and Storage Team Leader
Jun 2016 – Dec 2016

  • Plan, monitor and progress technical projects and seek opportunities to implement automation and configuration management, reducing technical debt.
  • Monitor the workload of the team and handle workload priority conflicts.
  • A point of escalation within the team for incidents, requests and projects.
  • Technical guidance and leadership for IT solutions.
  • Ensure that team and individual KPI’s are met or exceeded
  • Personal development of senior engineer in both technical and non-technical skills
  • Managing vendors and partners.

Skills: – Project management, Software\Hardware Management, support\incident management, infrastructure solution design, team leadership, vendor/partner management, management, problem management, technical leadership, the transition of service, people development and management.

Technologies: – Windows Server 2008/2012/2016, active directory, VMware 5.5/6.0/6.5, Hyper-V, Enterprise storage solutions, Red Hat, CentOS, Back-up technologies

IT Manager
Jan 2014 – Jun 2016

  • Design, Implementation and maintenance of the IT disaster recovery plan/solution with Azure.
  • Design, Implementation and maintenance of the Business Continuity Plan
  • Responsible for capacity and performance management across all IT Infrastructure.
  • Responsible for the strategic direction and implementation of the IT Infrastructure.
  • Management of support services, incidents, changes and problem management.
  • Service Management and Continual Service improvement management
  • Responsible for Procurement, contract negotiations and 3rd party management for all IT services.
  • Project management, Coordination of resources, Management of communications with internal and external stakeholders to ensure effective handover of services
  • Technical 3rd Line Escalations and solution delivery

Infrastructure Analyst
Jul 2013 – Jan 2014

Recruited into the Infrastructure team to help with the Citrix and Backup projects, review 1st and 2nd line support processes and increase the available skills with in the team. I was made the deputy deal with escalations and resources management while the IT manager is on annual leave.

3rd Line IT Support
May 2012 – Jun 2013

3rd Line Support and implementation analyst, supporting the backend infrastructure, clients and network, I was the Project lead in the virtualisation, backup replacement and support contracts project

Business Development and IT Manager
Jul 2011 – Jan 2012

Skills – Website development, implementation branding, development for the new products and European sales. I was also responsible for the social media, online marketing and analysis for the website.

Projects – Technical lead for the migration and configuration of managed IT services (exchange and web services), including test scripts and project planning.

Desktop Services Team Leader
Oct 2010 – Jun 2011

Skills – Management of the Head office Desktop Support team supports 800 + PC’s, printers, blackberry devices and 300 mobile users. The Field-based Desktop Support team support 1500 clients and branch-based printer’s nationwide.

Security, Server and Storage Team Leader
Jan 2009 – Oct 2010

Skills – Management, Security, responsible for 400+ servers (ranging from VMware 2.5.4, Vi3, Vsphere, Windows 2000 and 2003), SAN’s (MSA 30, 1500, EVA 3000, 5000, 8000, HDS AMS, XP 1200) and the security solutions (Client, servers and appliances).

Project – Migration of 4 Data Centres, Plan, Design, troubleshoot and implement a Vmware/Nexus 1000 environment, VIOP implementation and BMC Monitoring implementation.

Server Management and Security Analyst
Jan 2005 – Dec 2008

Skills – VMware, Web sweeper, Sophos enterprise console, MOM 2005, HIAB Vulnerability scanning, Vmware GSX, 2.5.X to 3.5, Exchange, AD.

Projects – Implementation and design of VMware solution, design and implement the latest Class C Blades from HP, Implementing MOM 2005, project team leading, Disaster Recovery, migration of 40 servers across 6 countries.

Senior Desktop Analyst
Oct 2002 – Dec 2004

Skills – Building PC’s, Laptops and maintaining images, trouble shooting\Installing PC, Laptops, Printers, Blackberry’, PDA’s, Networking, account issues and supporting our field users who use a VPN.

Projects – Implementation of an AS400 solution, Staff training, Leading the Cyber Security response team, networked desktop imaging solution.

Help Desk Analyst
Apr 2001 – Oct 2002

Skills – Trouble Shooting hardware/software problems, first-time fixes, login calls with external companies (HP, XMA, ICM, etc). Support for over 250 branches offices.